{"id":4586,"date":"2020-09-23T21:27:08","date_gmt":"2020-09-23T18:27:08","guid":{"rendered":"https:\/\/adoric.com\/blog\/?p=4586"},"modified":"2023-11-06T14:52:06","modified_gmt":"2023-11-06T11:52:06","slug":"customer-feedback","status":"publish","type":"post","link":"https:\/\/adoric.com\/blog\/customer-feedback\/","title":{"rendered":"Customer Feedback: Why it&#8217;s Important and 10 Creative Ways to\u00a0Collect It"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It is important to analyze your business from every perspective. A reliable way to know how you\u2019re doing is to gather your customers\u2019 feedback. After all, you are only as good as what your customers say.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll explain what customer feedback means, its importance, and also describe ways to obtain it.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_66_1 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#What_is_Customer_Feedback\" title=\"What is Customer Feedback?\">What is Customer Feedback?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#Why_Is_It_Important\" title=\"Why Is It Important?\">Why Is It Important?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#_1_Helps_Improve_Services_and_Products\" title=\"\u00a0#1 Helps Improve Services and Products\">\u00a0#1 Helps Improve Services and Products<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#2_Important_to_Measure_Satisfaction\" title=\"#2 Important to Measure Satisfaction\">#2 Important to Measure Satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#3_Makes_Customers_Feel_Special\" title=\"#3 Makes Customers Feel Special\">#3 Makes Customers Feel Special<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#4_Helps_Retain_Customers\" title=\"#4 Helps Retain Customers\">#4 Helps Retain Customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#5_Feedback_Can_Help_You_Find_More_Buyers\" title=\"#5 Feedback Can Help You Find More Buyers\">#5 Feedback Can Help You Find More Buyers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#6_Customer_Feedback_Can_Help_Inform_Other_Buyers\" title=\"#6 Customer Feedback Can Help Inform Other Buyers\">#6 Customer Feedback Can Help Inform Other Buyers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#7_Feedback_Helps_Make_Business_Decisions\" title=\"#7 Feedback Helps Make Business Decisions\">#7 Feedback Helps Make Business Decisions<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#How_to_Get_Feedback_from_Your_Customers\" title=\"How to Get Feedback from Your Customers:\u00a0\">How to Get Feedback from Your Customers:\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#1_Offer_Live_Chat_Support\" title=\"1. Offer Live Chat Support\">1. Offer Live Chat Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#2_Offer_Email_and_Phone_Support\" title=\"2. Offer Email and Phone Support\">2. Offer Email and Phone Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#3_Ask_for_Feedback_after_a_Session\" title=\"3. Ask for Feedback after a Session\">3. Ask for Feedback after a Session<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#4_Place_Customer_Feedback_Forms_on_Different_Pages\" title=\"4. Place Customer Feedback Forms on Different Pages\">4. Place Customer Feedback Forms on Different Pages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#5_Pay_Attention_to_Social_Media\" title=\"5. Pay Attention to Social Media\">5. Pay Attention to Social Media<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#6_Call_Your_Customers\" title=\"6. Call Your Customers\">6. Call Your Customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#7_Get_Your_Product_Tested\" title=\"7. Get Your Product Tested\">7. Get Your Product Tested<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#8_Look_at_the_Numbers\" title=\"8. Look at the Numbers\">8. Look at the Numbers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#9_Use_Polls\" title=\"9. Use Polls\">9. Use Polls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#10_Create_an_Online_Community\" title=\"10. Create an Online Community\">10. Create an Online Community<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#Collecting_Customer_Feedback_5_Tips_to_Remember\" title=\"Collecting Customer Feedback: 5 Tips to Remember\">Collecting Customer Feedback: 5 Tips to Remember<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#1_Keep_Your_Surveys_Short\" title=\"#1 Keep Your Surveys Short\">#1 Keep Your Surveys Short<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#2_Avoid_Asking_for_Personal_Information\" title=\"#2 Avoid Asking for Personal Information\">#2 Avoid Asking for Personal Information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#3_Make_Sure_to_Use_the_Information\" title=\"#3 Make Sure to Use the Information\">#3 Make Sure to Use the Information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#4_Not_Every_Comment_Matters\" title=\"#4 Not Every Comment Matters\">#4 Not Every Comment Matters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#5_Offer_Something_in_Return\" title=\"#5 Offer Something in Return\">#5 Offer Something in Return<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/customer-feedback\/#Conclusion\" title=\"Conclusion\u00a0\u00a0\u00a0\">Conclusion\u00a0\u00a0\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_Customer_Feedback\"><\/span><b>What is Customer Feedback?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Wikipedia defines customer feedback as \u201ca review of a product or service made by a customer who has purchased and used, or had experience with, the product or service\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it does not have to be in the form of a detailed review. Customer feedback is a customer experience which can be expressed&#8221; in the form of a single comment or action.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Is_It_Important\"><\/span><b>Why Is It Important?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It doesn\u2019t matter what kind of a business you run, you will need your customers\u2019 feedback to understand how you\u2019re doing or what your buyers think of your product or service.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Feedback is not the same as research. Research helps understand the market, feedback helps you understand your product or service.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By asking for feedback, you give your customers a chance to share what they\u2019d like you to do. There are many benefits of doing so:<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_1_Helps_Improve_Services_and_Products\"><\/span>\u00a0#1 Helps Improve Services and Products<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most businesses study the market and their target audience when they launch a new product or service. Everything is based on market research but things may not always turn out as expected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think of Coca Cola. The company tried to introduce something new to the American audience under the name of \u2018New Coke\u2019 but the product received negative feedback and turned out to be a major failure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This feedback helped the company realize what customers wanted and it started to concentrate on flavors that were in demand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Coca Cola has launched several successful products since then, all thanks to feedback that has helped it understand audience taste and requirements.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Important_to_Measure_Satisfaction\"><\/span><b>#2 Important to Measure Satisfaction<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019ll never find out what your customers think of your product or service unless you have real feedback.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer loyalty and satisfaction are necessary to stay competitive in business. Increased customer loyalty results in higher revenue, bigger market share, and lower costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s a direct connection between business performance and customer satisfaction. Companies that fail to satisfy customers find it difficult to stay afloat. Hence, it\u2019s necessary to ensure your clients are satisfied with what you offer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to know what they think is to ask for their opinion. You can use a number of techniques to measure the level of satisfaction, including surveys for money. We\u2019ll explain these later in this article.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Makes_Customers_Feel_Special\"><\/span><b>#3 Makes Customers Feel Special<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Customers want to buy from companies that care for them. An easy way to make buyers feel valued is to ask for their opinion and tell them that it matters to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can even post their feedback on social media and tag them. A small shout out can be of great help as seen here:<\/span><\/p>\n<figure id=\"attachment_4588\" aria-describedby=\"caption-attachment-4588\" style=\"width: 288px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4588 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/shoutout.jpg\" alt=\"shoutout\" width=\"288\" height=\"511\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 288px; --smush-placeholder-aspect-ratio: 288\/511;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4588\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/shoutout.jpg\" alt=\"shoutout\" width=\"288\" height=\"511\" \/><\/noscript><figcaption id=\"caption-attachment-4588\" class=\"wp-caption-text\">shoutout<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Customers enjoy answering questions about their experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You only need to know how to ask for feedback from customers. But you have to be careful when asking for it. Do not force them to share their opinion and don\u2019t try to convince them to be \u2018good\u2019. You should instead try to get them to be honest so that you can understand what they really think of your business.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Helps_Retain_Customers\"><\/span><b>#4 Helps Retain Customers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This one is a no-brainer. Satisfied customers are more loyal, hence easier to retain. On the other hand, unhappy customers will not think twice before leaving you and finding an alternative.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not asking for feedback or reacting positively to feedback is<\/span> <span style=\"font-weight: 400;\">one of the major reasons<\/span><span style=\"font-weight: 400;\"> why buyers leave brands. If you want customers to stay with your company for a long period of time then pay attention to what they have to say.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asking for feedback will allow you to handle grievances in a proper manner and retain more clients. By listening to what our customers are saying, we are able to provide better and more tailored solutions for their unique needs. Numberforliveperson believes in engaging with our customers at every step of the way, and truly believe that this is the key to providing world-class customer service.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Feedback_Can_Help_You_Find_More_Buyers\"><\/span><b>#5 Feedback Can Help You Find More Buyers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This might come as a surprise to some but a lot of people on the internet look for customer feedback analytics or testimonials to know how reliable a brand is. If they don&#8217;t find any, or find but the feedbacks are poor, they will hastily look somewhere else.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They\u2019ll think of you as unprofessional. This is why it is important to encourage buyers to leave feedback.<\/span><\/p>\n<figure id=\"attachment_4589\" aria-describedby=\"caption-attachment-4589\" style=\"width: 882px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4589 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-review.jpg\" alt=\"feedback review\" width=\"882\" height=\"922\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 882px; --smush-placeholder-aspect-ratio: 882\/922;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4589\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-review.jpg\" alt=\"feedback review\" width=\"882\" height=\"922\" \/><\/noscript><figcaption id=\"caption-attachment-4589\" class=\"wp-caption-text\">feedback review<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Sadly, most buyers leave no feedback. Also, we\u2019re<\/span> <span style=\"font-weight: 400;\">more inclined to leave feedback<\/span><span style=\"font-weight: 400;\"> after a negative experience than we are to after a positive experience. This is why businesses need to improve the overall customer journey and encourage feedback.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Customer_Feedback_Can_Help_Inform_Other_Buyers\"><\/span><b>#6 Customer Feedback Can Help Inform Other Buyers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Things have changed. Very few consumers today trust commercials. They know that a large number of features or benefits advertised in commercials are fake or exaggerated. They prefer to turn to real sources such as customer feedback for information regarding a product and service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Feedback can be in the form of a review, rating, etc. As a business, you should encourage people to write informative reviews or provide detailed feedback that you can use to attract more buyers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that<\/span> <span style=\"font-weight: 400;\">only one out of 26 unhappy buyers<\/span><span style=\"font-weight: 400;\"> share their feedback and the rest move on. Think of businesses like Airbnb and Booking.com. Most users who land on these sites look at ratings and comments others have left to decide if a hotel is worth staying at or not.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Feedback_Helps_Make_Business_Decisions\"><\/span><b>#7 Feedback Helps Make Business Decisions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every business decision \u2013 big or small \u2013 must be made with a lot of care. One mistake can cause you to lose clients and face heavy losses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses gather a variety of data to make the right call. This includes data from suppliers, competitors, and customers. You will not be able to make the right decision if any of these is missing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer feedback is very important to make the right decision because it tells if you should continue doing what you\u2019re doing or change things.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Get_Feedback_from_Your_Customers\"><\/span><b>How to Get Feedback from Your Customers:\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customers are willing to share feedback but only to businesses that make them feel important and use the right feedback survey technique.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are several ways to get feedback from clients but not all might be suitable for you. Below we have highlighted ten reliable ways to collect client feedback.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Offer_Live_Chat_Support\"><\/span><b>1. Offer Live Chat Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Live chat does not only help increase conversion and keep people coming back, it also encourages buyers to share feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most visitors use the live chat software to get answers to their questions, seek help, or share grievances.\u00a0 The data or information that they share is considered \u2018feedback\u2019 as it often contains valuable opinions that you can use to improve your products or services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chat support helps businesses quickly solve problems. However, you must use a chat tool that allows you to save transcripts that can be examined for feedback. Also, to enjoy the benefits of this feature, make sure to offer excellent chat support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you use a chat bot or a live agent, your customer must feel satisfied. Customers who have to wait for hours to get in touch with an agent or who do not find the agents informative may decide against sharing feedback so make sure to work on these aspects.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Offer_Email_and_Phone_Support\"><\/span><b>2. Offer Email and Phone Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In addition to live chat, you can use email and phone support to gather customer feedback. The concept is pretty similar, get customers to reach you to share what they feel about your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While live chat is the most popular option, we can\u2019t deny the fact that some users still prefer email and phone support by the way it can be executive with the help of an enterprise phone system. About<\/span><span style=\"font-weight: 400;\"> 29 percent of internet users<\/span><span style=\"font-weight: 400;\"> like email as it allows them to write detailed messages and even include photos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Everything a customer says is \u2018feedback\u2019, which you should gather and use intelligently.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Ask_for_Feedback_after_a_Session\"><\/span><b>3. Ask for Feedback after a Session<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ask for comments once a user ends a support session as seen here:<\/span><\/p>\n<figure id=\"attachment_4590\" aria-describedby=\"caption-attachment-4590\" style=\"width: 912px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4590 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/customer-feedback-1.jpg\" alt=\"customer feedback\" width=\"912\" height=\"1024\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 912px; --smush-placeholder-aspect-ratio: 912\/1024;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4590\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/customer-feedback-1.jpg\" alt=\"customer feedback\" width=\"912\" height=\"1024\" \/><\/noscript><figcaption id=\"caption-attachment-4590\" class=\"wp-caption-text\">customer feedback<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">This section can help you understand how your customer support department is doing and if you need to shuffle things. Plus, it can be a great way to increase leads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not every customer will be satisfied after speaking to an agent, which can be a problem because unsatisfied customers are more likely to leave negative comments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you know someone\u2019s still satisfied, you can go the extra mile to get in touch with the person and try to satisfy them. This can help keep more customers while reducing the risk of getting maligned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also leave a feedback option on phone and email support. Consider using a simple rating scale as seen here to make it easier for readers or users to leave feedback:<\/span><\/p>\n<figure id=\"attachment_4591\" aria-describedby=\"caption-attachment-4591\" style=\"width: 746px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4591 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/email-feedback.jpg\" alt=\"email feedback\" width=\"746\" height=\"570\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 746px; --smush-placeholder-aspect-ratio: 746\/570;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4591\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/email-feedback.jpg\" alt=\"email feedback\" width=\"746\" height=\"570\" \/><\/noscript><figcaption id=\"caption-attachment-4591\" class=\"wp-caption-text\">email feedback<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Avoid asking for long or detailed feedback as customers don\u2019t like to waste time.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Place_Customer_Feedback_Forms_on_Different_Pages\"><\/span><b>4. Place Customer Feedback Forms on Different Pages<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can do two things \u2013 place a feedback form as seen here:<\/span><\/p>\n<figure id=\"attachment_4592\" aria-describedby=\"caption-attachment-4592\" style=\"width: 325px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4592 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/long-feedback.jpg\" alt=\"long feedback\" width=\"325\" height=\"400\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 325px; --smush-placeholder-aspect-ratio: 325\/400;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4592\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/long-feedback.jpg\" alt=\"long feedback\" width=\"325\" height=\"400\" \/><\/noscript><figcaption id=\"caption-attachment-4592\" class=\"wp-caption-text\">long feedback<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The feedback form or page can also be used to gather comments. In addition to this, you can place a dedicated email to help people get in touch.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure the email is neatly visible so that users do not miss it.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Pay_Attention_to_Social_Media\"><\/span><b>5. Pay Attention to Social Media<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Social media can be a great tool to gather feedback without asking for it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you sell clothes then the number of likes a specific design can help you figure out how popular it is.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some social media platforms like Facebook even allow customers to write detailed reviews that can help you understand what buyers think of you. Be careful, however, as potential clients may look at these reviews to gauge how reliable you are.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be quick to respond to comments, DMs, and requests and encourage engagement. Additionally, consider asking questions if you wish to receive feedback on a specific topic.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Call_Your_Customers\"><\/span><b>6. Call Your Customers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Calling customers can be a great way to receive feedback. It offers personalized comments. However, you have to be careful when you call someone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to reports<\/span><span style=\"font-weight: 400;\">, 8 to 9am and 4 to 5pm are the best times to call to qualify a lead. The worst time is during lunch hours. People like to eat in peace and they do not enjoy answering calls, especially calls that do not directly benefit them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, you have to create a solid script. You should sound genuinely concerned. Avoid making marketing offers, the only purpose of the call should be to gather feedback while making the recipient feel you care for their opinion.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While highly efficient, this method can be quite effort-intensive, and should be reserved for long-term or high-potential clients.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Get_Your_Product_Tested\"><\/span><b>7. Get Your Product Tested<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Product testing can be a great way to generate valuable feedback. Almost all kinds of businesses use this technique to gather feedback, especially when they wish to introduce a new product to the market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The trick involves creating a sample group, consisting of your target audience, and asking them to use your product and provide genuine feedback.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Survey websites like <\/span><span style=\"font-weight: 400;\">OneOpinion<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">YouGov<\/span><span style=\"font-weight: 400;\"> can be used for this purpose. They typically charge between $10 and $30 per survey and can help you get feedback from \u2018real\u2019 customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In some cases, you might be able to see consumers use your goods and understand what kind of questions or challenges they have to face while doing so. This information can be used to improve what you have to offer.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Look_at_the_Numbers\"><\/span><b>8. Look at the Numbers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tools like Google Analytics and <\/span><a target=\"_blank\" href=\"http:\/\/www.adoric.com\/\"><span style=\"font-weight: 400;\">Adoric <\/span><\/a><span style=\"font-weight: 400;\">can be used to understand what visitors think of your site, products, or services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pay attention to stats like bounce rate, the number of visitors, etc., to understand what customers are interested in and if you need to make changes to your site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A high bounce rate might indicate bad design and other such issues. We covered some great bounce rate-related tips in our <\/span><a target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/how-to-decrease-website-bounce-rate\/#:~:text=What's%20a%20Good%20Bounce%20Rate,sites%20%E2%80%93%2025%25%20%E2%80%93%2055%25\"><i><span style=\"font-weight: 400;\">How to Decrease Website Bounce Rate: 12 Tips That Work<\/span><\/i><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Use_Polls\"><\/span><b>9. Use Polls<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Polls are fun and effective. Plus, they can be placed everywhere from your website to marketing emails and social media stories. Big companies like BBC and WWE use polls to understand what customers want.<\/span><\/p>\n<figure id=\"attachment_4593\" aria-describedby=\"caption-attachment-4593\" style=\"width: 410px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4593 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-poll.jpg\" alt=\"feedback poll\" width=\"410\" height=\"441\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 410px; --smush-placeholder-aspect-ratio: 410\/441;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4593\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-poll.jpg\" alt=\"feedback poll\" width=\"410\" height=\"441\" \/><\/noscript><figcaption id=\"caption-attachment-4593\" class=\"wp-caption-text\">feedback poll<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Polls can be used to identify trends and preferences.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Create_an_Online_Community\"><\/span><b>10. Create an Online Community<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">PayPal uses this technique very effectively. It has created a community where customers can make posts and discuss issues.<\/span><\/p>\n<figure id=\"attachment_4594\" aria-describedby=\"caption-attachment-4594\" style=\"width: 1532px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-4594 size-full lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/paypal-feedback.jpg\" alt=\"\" width=\"1532\" height=\"984\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1532px; --smush-placeholder-aspect-ratio: 1532\/984;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-4594 size-full\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/paypal-feedback.jpg\" alt=\"\" width=\"1532\" height=\"984\" \/><\/noscript><figcaption id=\"caption-attachment-4594\" class=\"wp-caption-text\">paypal feedback<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Moderators and other users can respond to queries. This does not only help solve problems but also offers a good way to gather customer feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Agents can go through the pages and see what kind of problems customers face. This feedback can be used to improve products and provide better customer support.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Collecting_Customer_Feedback_5_Tips_to_Remember\"><\/span><b>Collecting Customer Feedback: 5 Tips to Remember<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now that we have covered some reliable ways to collect feedback, let\u2019s have a look at some tips on how you can make these methods more efficient.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Keep_Your_Surveys_Short\"><\/span><b>#1 Keep Your Surveys Short<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A survey should take only a few seconds to complete. Customers are usually in a hurry, they do not have the time to waste answering questions that offer no immediate benefits to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make things easy by giving customers option to choose from as seen here:<\/span><\/p>\n<figure id=\"attachment_4595\" aria-describedby=\"caption-attachment-4595\" style=\"width: 791px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-4595 size-full lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/quick-feedback.jpg\" alt=\"\" width=\"791\" height=\"1024\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 791px; --smush-placeholder-aspect-ratio: 791\/1024;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-4595 size-full\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/quick-feedback.jpg\" alt=\"\" width=\"791\" height=\"1024\" \/><\/noscript><figcaption id=\"caption-attachment-4595\" class=\"wp-caption-text\">quick feedback<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The above form is very easy to fill. Customers will not have to think a lot to complete it. On the other hand, the form below can be very lengthy and time-consuming to fill.<\/span><\/p>\n<figure id=\"attachment_4596\" aria-describedby=\"caption-attachment-4596\" style=\"width: 1275px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4596 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/customer-feedback-form.jpg\" alt=\"customer feedback form\" width=\"1275\" height=\"1650\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1275px; --smush-placeholder-aspect-ratio: 1275\/1650;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4596\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/customer-feedback-form.jpg\" alt=\"customer feedback form\" width=\"1275\" height=\"1650\" \/><\/noscript><figcaption id=\"caption-attachment-4596\" class=\"wp-caption-text\">customer feedback form<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">We understand that at times it is mandatory to have a long survey form. If such is the case, then it is best to hire the services of a third-party site like <a target=\"_blank\" href=\"https:\/\/www.jotform.com\/surveys\/\">JotForm Survey Maker<\/a> or\u00a0 <\/span><a target=\"_blank\" href=\"http:\/\/www.surveymonkey.com\/\"><span style=\"font-weight: 400;\">SurveyMonkey <\/span><\/a><span style=\"font-weight: 400;\">as they house users interested in long surveys.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can be an expensive option but it\u2019s worth a try.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Avoid_Asking_for_Personal_Information\"><\/span><b>#2 Avoid Asking for Personal Information<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Customers do not like to provide personal information such as phone number or address, especially if they\u2019re new to your site. Hence, avoid asking for such information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Only request information that you need. For most cases, the email address and name will be enough. If you need more information, you can use it in stages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, ask for the name and email during the subscription stage, request the phone number \u00a0when you send the first email, and so on.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Make_Sure_to_Use_the_Information\"><\/span><b>#3 Make Sure to Use the Information<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There is no point in collecting feedback if you do not intend to use it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A lot of companies use customer feedback tools but they don\u2019t know what to do with the information gathered.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can be quite overwhelming to deal with all the positive and negative comments. Still, you must come up with a strategy to deal with it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are three things you can do:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Differentiate between constructive and non-constructive feedback<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Respond to questions and opinions in a proper manner<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Share the information with others including internal staff and potential customers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The most important thing is to make your users feel their comments are valued. This can be done by sharing it with others through your social media pages and implementing the requested changes.<\/span><\/p>\n<figure id=\"attachment_4597\" aria-describedby=\"caption-attachment-4597\" style=\"width: 720px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4597 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-reward.jpg\" alt=\"feedback reward\" width=\"720\" height=\"405\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 720px; --smush-placeholder-aspect-ratio: 720\/405;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4597\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-reward.jpg\" alt=\"feedback reward\" width=\"720\" height=\"405\" \/><\/noscript><figcaption id=\"caption-attachment-4597\" class=\"wp-caption-text\">feedback reward<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The above example shows how the university paid attention to student feedback and made the changes. They also highlighted it to let students know their opinion matters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Such steps can be effective in increasing loyalty and building customer confidence.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Not_Every_Comment_Matters\"><\/span><b>#4 Not Every Comment Matters<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As mentioned earlier, it is important to differentiate between<a target=\"_blank\" href=\"https:\/\/www.zavvy.io\/blog\/constructive-feedback\"> constructive and non-constructive feedback<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some feedback forms are not useful either due to missing or incorrect information. Plus, some comments can be biased due to a bad experience. Do not let such results affect your understanding of a product or business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can use customer feedback tools that can compare results and find outliers.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Offer_Something_in_Return\"><\/span><b>#5 Offer Something in Return<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Consider offering rewards to customers for providing feedback as seen below:<\/span><\/p>\n<figure id=\"attachment_4598\" aria-describedby=\"caption-attachment-4598\" style=\"width: 839px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4598 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-offer.jpg\" alt=\"feedback offer\" width=\"839\" height=\"371\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 839px; --smush-placeholder-aspect-ratio: 839\/371;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-4598\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2020\/09\/feedback-offer.jpg\" alt=\"feedback offer\" width=\"839\" height=\"371\" \/><\/noscript><figcaption id=\"caption-attachment-4598\" class=\"wp-caption-text\">feedback offer<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">This can be very helpful as it pushes more users to share feedback, even if it is time consuming.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can offer discount codes via email, which will not only give you a new email to add to your list but also a great opportunity to have the buyer come back.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you know how to ask your client for feedback, we hope you will have no difficulty in collecting customer feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that the primary reason to collect customer feedback is to improve what you offer and make customers feel valued and special.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will never be able to satisfy all your customers unless you go the extra mile to collect customer feedback and use it in the right manner.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">About <\/span><a target=\"_blank\" href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/#3caddc334ef2\"><span style=\"font-weight: 400;\">77 percent of users<\/span><\/a><span style=\"font-weight: 400;\"> view brands more favorably if they collect and apply customer feedback. Big companies can see an increase of $700 million in revenue within three years of investing in customer experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a target=\"_blank\" href=\"https:\/\/adoric.com\/subscribe?price=0&amp;contractId=0&amp;planId=5a95516746c66eaf00eaa7fd\" class=\"big-button\">Try Adoric for Free<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer feedback is important, it can help you improve products and services and make more money. Read this article for some tips on how to collect it.<\/p>\n","protected":false},"author":8,"featured_media":4602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Feedback: Why it&#039;s Important and 10 Creative Ways to\u00a0Collect It - Adoric Blog<\/title>\n<meta name=\"description\" content=\"With customer feedback, you can improve products and services and make more money. 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