{"id":5516,"date":"2021-02-13T00:56:37","date_gmt":"2021-02-12T21:56:37","guid":{"rendered":"https:\/\/adoric.com\/blog\/?p=5516"},"modified":"2024-04-11T12:34:59","modified_gmt":"2024-04-11T09:34:59","slug":"website-personalization","status":"publish","type":"post","link":"https:\/\/adoric.com\/blog\/website-personalization\/","title":{"rendered":"11 Website Personalization Strategies to Improve Customer Retention"},"content":{"rendered":"<p>Do you want your customers to stick around after their first visit? Then, website personalization is a strategy that you need to look into if you haven&#8217;t.<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/newsroom.accenture.com\/news\/consumers-welcome-personalized-offerings-but-businesses-are-struggling-to-deliver-finds-accenture-interactive-personalization-research.htm\">75%<\/a> of consumers say that they\u2019ll buy from a retailer that can either recognize them by name, knows what they bought in the past, or can recommend options based on their purchase history.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"d-table mx-auto alignnone size-full wp-image-5517 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Personalization-Survey-Graph-1.jpg\" alt=\"Personalization strategies\" width=\"646\" height=\"405\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 646px; --smush-placeholder-aspect-ratio: 646\/405;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"d-table mx-auto alignnone size-full wp-image-5517\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Personalization-Survey-Graph-1.jpg\" alt=\"Personalization strategies\" width=\"646\" height=\"405\" \/><\/noscript><\/p>\n<p>Want to get yours up and running as soon as possible? We\u2019ll show you 11 strategies to help you implement <a target=\"_blank\" href=\"https:\/\/acquire.io\/blog\/hyper-personalization-in-business\/\">hyper personalization<\/a> on your website.<\/p>\n<p>Here\u2019s an outline to give you a glimpse of what you\u2019ll learn here:<\/p>\n<ul id=\"scroll-links\">\n<li><a href=\"#what\">What is website personalization?<\/a><\/li>\n<li><a href=\"#types\">Types of personalization.<\/a><\/li>\n<li><a href=\"#importance\">Importance of website personalization.<\/a><\/li>\n<li><a href=\"#strategies\">11 strategies for implementing website personalization.<\/a><\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_66_1 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#What_is_Website_Personalization\" title=\"What is Website Personalization?\">What is Website Personalization?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#Types_of_Personalization\" title=\"Types of Personalization\">Types of Personalization<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#1_Rule-Based_Personalization\" title=\"1. Rule-Based Personalization\">1. Rule-Based Personalization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#2_Machine-Learning_Personalization\" title=\"2. Machine-Learning Personalization\">2. Machine-Learning Personalization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#3_Rule-Based_and_Machine-Learning_Personalization_Combined\" title=\"3. Rule-Based and Machine-Learning Personalization Combined\">3. Rule-Based and Machine-Learning Personalization Combined<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#Importance_of_Website_Personalization\" title=\"Importance of Website Personalization\">Importance of Website Personalization<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#1_To_Know_Your_Customers_Better\" title=\"1. To Know Your Customers Better\">1. To Know Your Customers Better<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#2_Generation_of_Relevant_Leads\" title=\"2. Generation of Relevant Leads\">2. Generation of Relevant Leads<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#3_Increased_Engagement\" title=\"3. Increased Engagement\">3. Increased Engagement<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#11_Strategies_for_Implementing_Website_Personalization\" title=\"11 Strategies for Implementing Website Personalization\">11 Strategies for Implementing Website Personalization<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#1_Define_Your_Goals\" title=\"1. Define Your Goals\">1. Define Your Goals<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#2_Gather_Data\" title=\"2. Gather Data\">2. Gather Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#3_Create_Quizzes_and_Surveys\" title=\"3. Create Quizzes and Surveys\">3. Create Quizzes and Surveys<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#4_Use_Pop-ups_to_Target_Specific_Customer_Segments\" title=\"4. Use Pop-ups to Target Specific Customer Segments\">4. Use Pop-ups to Target Specific Customer Segments<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#5_Use_The_Right_Technology\" title=\"5. Use The Right Technology\">5. Use The Right Technology<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#6_Create_Clickable_Links_for_Your_Different_Value_Proposition\" title=\"6. Create Clickable Links for Your Different Value Proposition\">6. Create Clickable Links for Your Different Value Proposition<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#7_Segment_Your_Audience\" title=\"7. Segment Your Audience\">7. Segment Your Audience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#8_Use_Geotargeting\" title=\"8. Use Geotargeting\">8. Use Geotargeting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#9_Target_Users_Based_on_Referral_Source\" title=\"9. Target Users Based on Referral Source\">9. Target Users Based on Referral Source<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#10_Use_The_Omnichannel_Approach\" title=\"10. Use The Omnichannel Approach\">10. Use The Omnichannel Approach<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#11_Keep_Updating_Your_Personalization_Strategy\" title=\"11. Keep Updating Your Personalization Strategy\">11. Keep Updating Your Personalization Strategy<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/website-personalization\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"what\"><span class=\"ez-toc-section\" id=\"What_is_Website_Personalization\"><\/span>What is Website Personalization?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Website personalization is the process of tailoring what a visitor sees when they land on your website to certain criteria such as their purchase history, location, or other personal information.<\/p>\n<p>This means that instead of a single experience targeted at a broad audience, website personalization allows you to create unique experiences that match the desires and needs of your visitors.<\/p>\n<p>For example, if John Doe visits a website on a cold morning, and he\u2019s shown a homepage that reads \u201cGood morning John\u201d and offers him a steaming cup of coffee, he has just had a personalized web experience.<\/p>\n<p>This is a common example. Currently, web personalization goes much further than addressing a visitor by their name and detecting where they are located.<\/p>\n<p>Amazon, for instance, has a recommendation engine on their website that shows relevant product recommendations. This is a form of eCommerce personalization in action.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5518 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Website-personalization.jpg\" alt=\"website personalization\" width=\"1335\" height=\"664\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1335px; --smush-placeholder-aspect-ratio: 1335\/664;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5518\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Website-personalization.jpg\" alt=\"website personalization\" width=\"1335\" height=\"664\" \/><\/noscript><\/p>\n<h2 id=\"types\"><span class=\"ez-toc-section\" id=\"Types_of_Personalization\"><\/span>Types of Personalization<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>There are three main types of personalization. They are:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Rule-Based_Personalization\"><\/span>1. Rule-Based Personalization<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This type of personalization allows you to manually create preset rules that determine what experience each segment of your audience gets.<\/p>\n<p>For example, if you find that a particular segment of your audience mostly subscribes to SEO writing tips, you can set rules that ensure that they get recommendations of SEO-related content. This rule will not apply to other segments of your audience.<\/p>\n<p>You can also use it to personalize your visitors\u2019 experience according to their referral source.<\/p>\n<p>Rule-based personalization can be applied to both broad audience segments (wide groups of web visitors) and narrow ones (small groups of web visitors).<\/p>\n<p>Rule-based personalization only works best when you are looking to personalize the experience of your audience collectively. But on an individual basis, you\u2019ll just have to look elsewhere. This is where machine-learning personalization comes in.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Machine-Learning_Personalization\"><\/span>2. Machine-Learning Personalization<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Machine-learning personalization is a more advanced form of personalization that caters to individuals, not segments.<\/p>\n<p>It uses algorithms to give a one-on-one personalized web experience. It does this by actively collecting data and analyzing them in real-time. With this, it can predict what a web visitor needs per time.<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/www.engati.com\/glossary\/machine-learning\">Machine-learning<\/a> personalization is becoming more popular among many brands because it\u2019s more scalable. It can be used to personalize product or content recommendations, search results, ad campaigns, etc. Machine learning has emerged as a crucial tool in the realm of online fraud detection and prevention. According to this article from\u00a0<a target=\"_blank\" href=\"https:\/\/datadome.co\/learning-center\/fraud-detection-machine-learning\/\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/datadome.co\/learning-center\/fraud-detection-machine-learning\/&amp;source=gmail&amp;ust=1688556299945000&amp;usg=AOvVaw0tDH9JAe_F9WZdjVkcxsql\">DataDome<\/a>, the major benefits of machine learning in fraud protection includes cost effectiveness, incredible accuracy, and relentlessness. By relentlessness we mean that machines can&#8217;t be overloaded by data, on the contrary, the more data the better. With the ever-growing sophistication of fraudulent activities, traditional rule-based systems often fall short in identifying new and evolving fraud patterns. Machine learning algorithms, however, possess the ability to analyze vast amounts of data, detect hidden patterns, and adapt to changing tactics. By leveraging historical transaction data and real-time information, machine learning models can learn to accurately classify fraudulent behavior, flag suspicious activities, and minimize false positives. This valuable asset enables businesses to proactively combat online fraud, safeguard customer trust, and preserve the integrity of digital ecosystems.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Rule-Based_and_Machine-Learning_Personalization_Combined\"><\/span>3. Rule-Based and Machine-Learning Personalization Combined<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Both types of personalization are important in web personalization and can give you impressive results whether used separately or combined.<\/p>\n<p>One cannot totally replace the other as they have roles to play in the same personalization processes. This is why when combined, they can provide an excellent personalization experience that gets your web visitors coming back.<\/p>\n<h2 id=\"importance\"><span class=\"ez-toc-section\" id=\"Importance_of_Website_Personalization\"><\/span>Importance of Website Personalization<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Despite the demand for personalized web experiences, many people still end up being dissatisfied with the level of <a target=\"_blank\" href=\"https:\/\/www.zendesk.com\/blog\/complete-guide-personalization\/\"><strong>personalization<\/strong><\/a> available on many websites.<\/p>\n<p>This simply means that if you have an effective personalization process on your website, you\u2019ll be way ahead of about <a target=\"_blank\" href=\"https:\/\/neilpatel.com\/blog\/website-personalization-hacks\/#linkclicks\">60%<\/a> of companies that are still struggling to get the hang of it.<\/p>\n<p>Still wondering why you should personalize web experience for your users? Here are some reasons:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_To_Know_Your_Customers_Better\"><\/span>1. To Know Your Customers Better<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In the process of personalizing your website, you\u2019ll have to collect information about your customers and pay closer attention to how they interact with your website. Armed with this knowledge, you can improve other areas of your business.<\/p>\n<p>If you know your customers well enough, you can create campaigns that are directly targeted at them. This way, you\u2019ll be saving yourself time and resources that you would otherwise spend on unproductive campaigns.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Generation_of_Relevant_Leads\"><\/span>2. Generation of Relevant Leads<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It\u2019s not enough to generate leads for your business. If your leads are not interested in your product or service, you\u2019ll have an unproductive list of leads on your hands. This will also result in wasted resources and fewer conversions.<\/p>\n<p>Personalization helps you generate leads that are relevant to your business. This way, you can be sure you have your ideal audience and you can focus on satisfying them.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Increased_Engagement\"><\/span>3. Increased Engagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It takes only about <a target=\"_blank\" href=\"https:\/\/blogs.oracle.com\/oracledatacloud\/2020-trends-shaping-the-digital-marketing-landscape#:~:text=The%20results%20showed%20the%20average,of%20information%20presented%20to%20us.\">8 seconds<\/a> before a person\u2019s attention shifts from one thing to another. How do you keep your visitors on your website long enough to give you sales, read blog posts, or give you their email addresses?<\/p>\n<p>Personalizing your website is the solution. It ensures that you are giving your visitors content, product recommendations, or showing them campaigns that are relevant to them.<\/p>\n<p>Consider using apps that can help you create personalized spaces. For example,<a target=\"_blank\" href=\"https:\/\/www.froonze.com\/?utm_source=adoric\" rel=\"noopener\" class=\"ql-link\">\u00a0Froonze\u00a0<\/a>lets you create account pages where you integrate custom contents and collect customer data.<\/p>\n<p>This way, they\u2019ll spend more time on your website and keep coming back.<\/p>\n<h2 id=\"strategies\"><span class=\"ez-toc-section\" id=\"11_Strategies_for_Implementing_Website_Personalization\"><\/span>11 Strategies for Implementing Website Personalization<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Don\u2019t know how to go about implementing personalization on your website? Here are 11 strategies to help you:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Define_Your_Goals\"><\/span>1. Define Your Goals<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Before you get into personalizing your website, ask yourself what exactly you hope to achieve. Why do you want to personalize your website? Do you want to reduce bounce rate, increase conversions or increase repeat purchases?<\/p>\n<p>To make things easier, you can set different goals for different areas of your business. For example, a typical goal is to increase your customer retention rate by 12% in 6 months.<\/p>\n<p>Still, finding it difficult to articulate your thoughts at this point? Analyze your website by asking yourself the following questions:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">What are the current challenges on my website?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">How can I engage my returning visitors to interact better with my website?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">What specific areas of my website should I pay attention to?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">What metrics will I use to track my website personalization performance?<\/li>\n<\/ul>\n<p>These questions will help you create a working plan for personalizing your website.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Gather_Data\"><\/span>2. Gather Data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>How do you know enough about your visitors&#8217; unique needs and desires to provide them with a personalized online experience?<\/p>\n<p>The simple answer is data collection- especially in real-time. The key demographics (basic information such as income range, gender, location, age, etc.) of your audience may give you a clue to what they want, but it won\u2019t be enough to craft a detailed personalization strategy.<\/p>\n<p>Data is the bedrock of any form of personalization. The more you know about your visitors, the better your website personalization can be.<\/p>\n<p>Personalization is easy as long as you collect the right data. Gathering data is not as difficult as it sounds. If you look in the right places with the right tools, you&#8217;ll find that your online visitors are constantly leaving clues that can tell you exactly what they want.<\/p>\n<p>A few examples of sources where you can mine useful data for personalizing your website are:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Purchase history<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Emails opened<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Shopping cart data<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Links they click on<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Searches<\/li>\n<\/ul>\n<p>These can help you target your visitors with relevant content, product recommendations, and even loyalty rewards.<\/p>\n<p>You may be wondering if there are boundaries when it comes to collecting data. You don&#8217;t want your customers feeling stalked, right?<\/p>\n<p>The truth is, many people tend to ignore privacy concerns when they know what their information will be used for. Also, make sure to add a privacy statement on your website that assures your visitors of their safety. This way, you\u2019ll be building brand trust.<\/p>\n<p>Apart from website personalization, data can also help you develop an overall personalized marketing strategy to keep your customers interested in your brand.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Create_Quizzes_and_Surveys\"><\/span>3. Create Quizzes and Surveys<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quizzes and surveys are designed to get data from visitors and are potentially more effective than other methods.<\/p>\n<p>Here&#8217;s why: your visitors give you their information directly in their own words. So, you have first-hand information on their preferences, desires, and needs.<\/p>\n<p>The challenge with this strategy is getting people to take the quizzes or fill surveys. However, the chances of getting people to fill surveys or take quizzes may be higher if they are already familiar with your brand.<\/p>\n<p>If your customers understand that it&#8217;s towards making their experience on your website easier, they&#8217;ll appreciate that you want to make things easier for them and give you what you need without hesitations.<\/p>\n<p>See what a quiz by Doe Lashes for its customers looked like:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5519 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/website-personalization-strategies.jpg\" alt=\"website personalization strategies\" width=\"1345\" height=\"661\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1345px; --smush-placeholder-aspect-ratio: 1345\/661;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5519\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/website-personalization-strategies.jpg\" alt=\"website personalization strategies\" width=\"1345\" height=\"661\" \/><\/noscript><\/p>\n<p>By structuring your quiz in a manner that appeals to your audience as Doe Lashes did, you\u2019ll increase your chances of getting more responses from your audience.<\/p>\n<p>Before using data from a quiz or survey to implement a personalization process, you need to be sure that it&#8217;s reliable.<\/p>\n<p>How do you do this? You need to check that the number of responses you get is enough to make a decision.<\/p>\n<p>Let&#8217;s assume you have an average of 3000 customers and you get 100 survey responses. Because 100 is a small fraction of 3000, creating a strategy based on this data would be a bad move. You may end up creating a personalization process that leaves most of your customers dissatisfied.<\/p>\n<p>Even worse, they may leave your website for good. This is definitely not good for customer retention.<\/p>\n<p>If you can avoid these pitfalls, you&#8217;ll end up with valuable data for your personalization process.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Use_Pop-ups_to_Target_Specific_Customer_Segments\"><\/span>4. Use Pop-ups to Target Specific Customer Segments<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Popups are annoying, yet, many brands still use them. Why? They work, especially when they are used smartly.<\/p>\n<p>On your web personalization journey, popups will be very handy to get clues about what your customers want.<\/p>\n<p>Popups help you collect customer information directly. Popups are dynamic and can be used across many scenarios and stages of the customer journey.<\/p>\n<p>For example, you can show your visitors a popup with two different offers. The one they choose can give you a clue as to what they are looking for on your website.<\/p>\n<p>You can also use pop-ups to get contact information like email addresses from a first time visitor. With their email address, you get another avenue to target them better with more personalized offers.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5520 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/popup-website.jpeg\" alt=\"popup on website\" width=\"800\" height=\"600\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/600;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5520\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/popup-website.jpeg\" alt=\"popup on website\" width=\"800\" height=\"600\" \/><\/noscript><\/p>\n<p>One way to make sure your popups are always relevant to your visitors is to show them on related pages. For example, you can display a popup for a new fertilizer product on a blog page that teaches how to apply fertilizers. This way, you\u2019ll be saving your visitors from seeing unnecessary ads that might send them away from your website.<\/p>\n<p>Here\u2019s an example of a juicing ebook offer that pops up only in the juicing category of Health Ambition\u2019s blog:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5521 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/optin-form-for-website.jpg\" alt=\"optin form for website\" width=\"1200\" height=\"749\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/749;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5521\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/optin-form-for-website.jpg\" alt=\"optin form for website\" width=\"1200\" height=\"749\" \/><\/noscript><\/p>\n<p>Wondering how to create popups, <a target=\"_blank\" href=\"https:\/\/adoric.com\/subscribe?price=0&amp;contractId=0&amp;planId=5a95516746c66eaf00eaa7fd\">sign up<\/a> on Adoric for free to get help with it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Use_The_Right_Technology\"><\/span>5. Use The Right Technology<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Using the right tools can make your personalization process a breeze. First, you need an effective marketing technology tool such as <a target=\"_blank\" href=\"https:\/\/segment.com\/\">Segment<\/a> to collect data, interpret it, and segment your audience accordingly. They can also help you automate personalized campaigns.<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/adoric.com\/subscribe?price=0&amp;contractId=0&amp;planId=5a95516746c66eaf00eaa7fd\">Adoric<\/a>, for example, provides you with a recommendation engine that helps you show relevant <a target=\"_blank\" href=\"https:\/\/adoric.com\/blog\/personalized-product-recommendations-what-it-is-benefits-and-best-practices\/\">product recommendations<\/a> to your visitors on any page of your website. It also helps you track your analytics easily.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5522 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Adoric-website.jpg\" alt=\"Adoric website\" width=\"1345\" height=\"662\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1345px; --smush-placeholder-aspect-ratio: 1345\/662;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-5522\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/Adoric-website.jpg\" alt=\"Adoric website\" width=\"1345\" height=\"662\" \/><\/noscript><\/p>\n<p>A combination of the right tools helps you provide your customers with a consistent personalization experience and saves you a lot of time and resources.<\/p>\n<p>Some technologies may be pricey, especially if you have a large business. So, when looking for tools to use, consider your budget but remember that it\u2019s worth the spend.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Create_Clickable_Links_for_Your_Different_Value_Proposition\"><\/span>6. Create Clickable Links for Your Different Value Proposition<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you have customers with different needs, or you offer a variety of products or services, it would be smart to create clickable links for each of your value propositions on the same web page or campaign.<\/p>\n<p>Your unique value proposition is what makes you different from the competition. It\u2019s how you convince your audience to do business with you.<\/p>\n<p>Creating a clickable link for each of your value propositions will lead the customer to the specific solution they want from your website. This way, your visitors don&#8217;t have to surf your website for too long before finding what they need.<\/p>\n<p>With this strategy, you&#8217;d be able to personalize your website for different segments of your audience.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Segment_Your_Audience\"><\/span>7. Segment Your Audience<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Segmentation is the act of classifying your audience according to common interests. By segmenting your audience, you can easily determine who they are, where they are located, what they want, and how to reach them through personalization.<\/p>\n<p>Marketing technology tools like Segment can help you with this. They\u2019ll also automate the segmentation process and keep it updated in real-time.<\/p>\n<p>What this means is that these tools can track your customers&#8217; behavior on your website and add them to groups according to the criteria you have set.<\/p>\n<p>You can then target these different groups with tailored web personalization processes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_Use_Geotargeting\"><\/span>8. Use Geotargeting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Geotargeting allows you to deliver content, product recommendations, etc. to your web visitors based on their geographic location.<\/p>\n<p>Location information is one of the easiest data to collect. You can collect location data by asking your visitors directly, using tracking cookies, company records, social media, etc. There are equally many ways to use it to give your visitors a personalized experience.<\/p>\n<p>This data can be very valuable for providing personalized product recommendations, welcome messages, search results, and even shipping costs. It can also help you customize your website\u2019s language like CocaCola does in this example:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"d-table mx-auto alignnone size-full wp-image-5523 lazyload\" data-src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/website-personalization-example.jpg\" alt=\"website personalization example\" width=\"570\" height=\"506\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 570px; --smush-placeholder-aspect-ratio: 570\/506;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"d-table mx-auto alignnone size-full wp-image-5523\" src=\"https:\/\/adoric.com\/blog\/wp-content\/uploads\/2021\/02\/website-personalization-example.jpg\" alt=\"website personalization example\" width=\"570\" height=\"506\" \/><\/noscript><\/p>\n<p style=\"text-align: center;\"><a target=\"_blank\" href=\"https:\/\/neilpatel.com\/blog\/geo-targeting\/\">Source<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Target_Users_Based_on_Referral_Source\"><\/span>9. Target Users Based on Referral Source<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you can\u2019t afford the tools and software for website personalization, you can simply start by targeting your visitors based on their referral source.<\/p>\n<p>This simply means that a visitor who visited your website via a link you posted on social media will get a different experience from another visitor who searched for you on Google. How to do this? Simply segment your audience by referral source and apply rules to each group as we earlier highlighted under rule-based personalization.<\/p>\n<p>From the referral source, you can also determine where the visitor is in the customer journey.<\/p>\n<p>For example, if a visitor clicks on your link on social media, they are probably interested in your product. So, it would make sense to show them a product offer.<\/p>\n<p>If the person gets to your website through a google search, they are most likely looking to get informed about your product or service. So, they won\u2019t be looking to make a purchase at this point.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Use_The_Omnichannel_Approach\"><\/span>10. Use The Omnichannel Approach<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The omnichannel approach involves using information from all the channels with which you interact with your customers to create a personalized website experience for them. These channels could be your mobile app, marketing emails, and your website (of course).<\/p>\n<p>The truth is, your visitor sees your brand as the same- whether they are interacting with your emails, browsing through your website, or purchasing an item via your mobile app.<\/p>\n<p>The omnichannel approach helps you create a personalization experience that harmonizes the visitor\u2019s behavior across all your channels using the right technology.<\/p>\n<p>For instance, if a web visitor gets a product recommendation on your website based on their recent searches, the items they searched for while using the mobile app would also determine what suggestions they get.<\/p>\n<p>This will in turn increase the relevance of your brand across all platforms and make your customers stay with your business longer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"11_Keep_Updating_Your_Personalization_Strategy\"><\/span>11. Keep Updating Your Personalization Strategy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Like most digital strategies, you can\u2019t afford to rest on your oars. With personalization, there\u2019s always room for further optimization. Because it\u2019s a trend that\u2019s constantly evolving, there\u2019ll always be new technologies to adopt and new ways to implement old strategies.<\/p>\n<p>You\u2019ll also need to check your performance every few weeks to ensure that your <a target=\"_blank\" href=\"https:\/\/growmatik.ai\/blog\/website-personalization-strategy\/\">website personalization strategy<\/a> is effective and serves your customers well.<\/p>\n<p>Here are some metrics you can use to track your performance:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Average time visitors spend on your website.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Top-performing landing pages on your website.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Bounce rate- the rate at which people leave your website after visiting only one page.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Rate of conversion- the rate at which visitors complete actions such as making purchases, subscribing to emails, etc. on your website.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Getting new leads for your business is good, but retaining them is equally important. It\u2019s fine if you can\u2019t retain them all but you still have to try your best.<\/p>\n<p>Website personalization will help you increase your customer retention rate. So, why not jump on the bandwagon already? With the tips we\u2019ve shared with you, we hope it no longer looks like a daunting task.<\/p>\n<p>Adoric makes it even easier by providing you with solutions that will make implementing personalization a breeze. You only need to <a target=\"_blank\" href=\"https:\/\/adoric.com\/subscribe?price=0&amp;contractId=0&amp;planId=5a95516746c66eaf00eaa7fd\">sign up for free<\/a> today to get them.<\/p>\n<p>Don\u2019t forget to share this post if it helped you.<\/p>\n<p style=\"text-align: center;\"><a target=\"_blank\" href=\"https:\/\/adoric.com\/subscribe?price=0&amp;contractId=0&amp;planId=5a95516746c66eaf00eaa7fd?\u201d class=\">Try Adoric for Free<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective website personalization is key to converting visitors to customers and retaining them. Learn all you can about it in this post. <\/p>\n","protected":false},"author":15,"featured_media":5528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>11 Website Personalization Strategies to Improve Customer Retention - Adoric Blog<\/title>\n<meta name=\"description\" content=\"Effective website personalization is key to converting visitors to customers and retaining them. 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