Customer retention is a bigger hurdle than customer acquisition. As a CRO business catering to Shopify sellers, we know what it feels like to have to figure out how to keep customers happy and loyal. If you sell on Shopify, customer retention apps are live-saving.
These apps provide tools that do more than half the work needed to retain customers. They enable you to incentivize repeat purchases, create reward systems, and boost engagement in your Shopify store.
In this article, we will delve deep into the top 9 customer retention apps for Shopify, how they help with customer retention, pricing, and more.
Further reading: See our guide on 7 hacks to improve customer retention.
9 Best Customer Retention Apps for Shopify
1. Adoric
We kick things off with Adoric because we know everything about how our app helps Shopify sellers.
Adoric is an all-in-one conversion tool created for Shopify businesses, merchants, and enterprises and to grow sales. Adoric offers a range of tools and features to help Shopify store owners enhance customer retention through personalized messaging, targeted campaigns, and interactive experiences.
How Adoric Helps with Customer Retention
Adoric makes it easy to set up result-driven campaigns in minutes on your Shopify website without writing any code or designing anything.
The intuitive Editor Wizard contains a variety of templates to help you create different store campaigns targeting specific audience segments.
Adoric dashboard.
From your editor, you can create product recommendation campaigns that encourage repeat purchases, offer special discounts and promos, and share lead capture materials in exchange for customers’ information.
Adoric’s exit-intent technology helps reduce the website exit rate by detecting when a visitor is about to leave your Shopify store. It then displays a targeted message or offer to encourage them to stay or complete a purchase.
This helps reduce cart abandonment rates and improve customer retention by preventing store visitors from exiting without completing a task.
The app also taps into task-reward psychology by offering discount popups and gamification features for rewarding customers. And it is no secret that people love incentives.
Adoric allows you to personalize your form to increase conversion. For example, you can add special offers to your form to improve customers’ experience. You can modify the trigger features to decide when the form appears on your web page.
You can equally segment the forms based on name, gender, or other customer information. This ensures that at every moment you’re sending the right offers to the right customers to engage them in your store.
Adoric offers A/B testing capabilities that enable you to test different variations of your campaigns before publishing them in your store. Analyzing the performance of each variation can help you significantly improve your customer retention efforts.
Pricing
Adoric offers a pay-as-you-grow pricing system based on the number of stores you add per month.
- Free for development stores
- 0-50 stores: $9.99 per month
- 51-100 stores: $16.99 per month
- 101-200 stores: $29.99 per month
2. Smile.io
Smile is one of the best customer retention apps that helps you create an impressive reward system for retaining existing and new customers. With your loyalty program, you can turn first-time customers into loyal customers.
How Smile Helps with Customer Retention
Smile.io allows you to set up a loyalty points program where customers earn points for performing actions such as purchases, referrals, social media shares, and more.
Eventually, they can redeem their accumulated points for discounts, free products, or other rewards you set. This will encourage repeat purchases from shoppers leading to customer loyalty.
Smile.io enables you to create a referral program that rewards existing customers for referring new customers. This is an excellent way to expand your customer base through word-of-mouth marketing.
The app offers tools to engage customers and encourage participation in your loyalty program, such as customizable email notifications, pop-ups, and banners.
Pricing
- Free to install for up to 200 monthly orders.
- Starter Plan (for up to 500 monthly orders): costs $49 monthly.
- Growth Plan (for up to 2500 monthly orders): costs $199 monthly.
- Plus Plan (for up to 7500 monthly orders): costs $999 monthly.
3. ReCharge Subscription
ReCharge is a subscription management tool that helps manage subscriptions, offer discounts, and optimize customer retention. It is designed to empower Shopify vendors with the tools to optimize their subscription-based business models. This makes it one of the best customer retention apps for Shopify.
How ReCharge Helps with Customer Retention
ReCharge allows customers to subscribe to products they use regularly, such as consumables or replenishable items, without the need to repeatedly place orders. This convenience encourages customers to stick with your brand over the long term, leading to higher retention rates.
Offering subscription options through ReCharge provides you with a stable source of revenue. This stability allows you to focus on creating better customer retention initiatives, which can further strengthen your customer relationships and retention.
ReCharge provides the option to automate recurring billing and payment processes to help improve your customer Shopping experience. This is because it saves customers from constantly reordering regular purchases.
In turn, you get to enjoy consistent revenue and reduced administrative tasks. This seamless experience encourages customers to continue their subscriptions, contributing to a higher retention rate.
PricingÂ
- Standard Plan costs $99 per month
- Pro Plan costs $499 per month
4. Vitals: Reviews, Upsells & 40+
Vitals is a multifaceted Shopify app that offers various features designed to enhance different aspects of your e-commerce store, including customer retention.
How Vitals Help with Customer Retention
Vitals provides trust-building elements such as trust badges, reviews, and testimonials.
Displaying trust signals prominently on your website helps instill confidence in potential customers and encourages them to make purchases and return to your store in the future.
The upsell feature enables you to create personalized product recommendation with discounts and other incentives to encourages more sales.
Pricing
- 7-day free trial
- Hobby Plan: costs $29.99 per month
- Business Plan: costs $49.99 per month
- Pro Plan: costs $89.99 per month
- Plus Plan: costs $299.99 per month
5. Yotpo Product Reviews & UGC
Yotpo is a platform that specializes in user-generated content (UGC), reviews, and loyalty programs. It offers several features and functionalities that can significantly contribute to customer retention efforts.
How Yotpo Helps with Customer Retention
Yotpo allows customers to leave reviews and ratings directly on your product pages. Positive reviews build social proof and trust among potential customers, encouraging them to make purchases.
The app enables you to run user-generated content campaigns, where customers can share photos, videos, and testimonials showcasing their experiences with your products. This type of content adds authenticity and credibility to your brand, which is great for boosting customer retention.
Yotpo provides tools for creating and managing loyalty programs that reward customers for their engagement and purchases. Offering incentives such as points, discounts, or exclusive access to new products encourages repeat purchases which is effective for boosting customer retention.
PricingÂ
- Free plan available
- Growth Plan: costs $15 per month
- Prime Plan: costs $119 per month
6. Referral Candy
Referral Candy is another best customer retention app that focuses on customer acquisition through referral programs rather than direct customer retention efforts. However, while its primary goal is to acquire new customers through referrals, Referral Candy serves customer retention purposes.
How Referral Candy Helps with Customer Retention
ReferralCandy encourages existing customers to refer their friends and family to your business while rewarding them with incentives for successful referrals.
This process helps generate new leads while creating a sense of loyalty among existing customers who actively participate in the referral program.
ReferralCandy provides you with valuable insights and analytics on how your referral program is performing.
This may include metrics such as referral conversion rates, revenue generated from referrals, cost of customer acquisition, and more. Tracking these metrics enables you to optimize your referral programs to improve both customer acquisition and retention efforts.
Pricing
- Premium Plan: costs $59 per month
- Plus Plan: costs $299 per month
- Enterprise: costs $2,000 per month
7. Automizely Email Marketing and SMS
Next on our list of best customer retention apps is Automizely, an Email Marketing and SMS app.
How Automizely Email Marketing and SMS Help with Customer Retention
Automizely enables you to send personalized email and SMS messages that resonate with the customer’s preferences. Personalizing messages makes your customers feel valued and understood. This plays a significant role in building a connection between your brand and customers.
Automizely allows you to set up automated email and SMS campaigns with personalized messages to recover abandoned carts.
Reminding customers about incomplete purchases while offering incentives can encourage them to complete their orders.
The app also enables you to offer quality customer services after shoppers check out. You can send post-purchase follow-up emails and SMS messages to thank customers for their purchases and get feedback on their shopping experience.
Engaging with your customers after a purchase establishes a positive relationship between them and your brand.
Pricing
- Free Plan
- Essentials Plan: costs $11 per month
- Pro Plan: costs $119 per month
- Premium Plan: costs $179 per month
With a 7-day free trial.
8. Loloyal
Loloyal is a loyalty and customer retention app designed to help businesses increase customer engagement, encourage repeat purchases, and ultimately improve retention rates.
How Loloyal Helps with Customer Retention
Loloyal enables you to create customizable loyalty and referral programs that address the uniqueness of your customer base. You can set up the program to reward customers with points for repeat purchases and referrals.
Customers can then redeem their points after accumulating them for a while in the form of discounts, free shipping, coupons, and more. Offering appealing rewards will motivate your customers to continue engaging with your brand and making repeat purchases.
In addition, Loloyal also provides a POS feature that allows you to seamlessly sync your online and offline sales to avoid running out of stock. These capabilities put together make Loloyal one of the best customer retention apps for Shopify.
Pricing
- A free plan
- Starter Plan: costs $29 per month
- Growth Plan: costs $69 per month
With a 7-day free trial.
9. ReConvert Post Purchase Upsell
ReConvert is yet another best customer retention app designed to help Shopify store owner optimize their post-purchase thank-you pages for better customer retention and upselling opportunities.
How ReConvert Helps with Customer Retention
ReConvert allows you to create highly customizable thank-you pages that appear after customers complete a purchase. You can personalize these pages to match your brand to provide a post-purchase experience that encourages customers to return.
Among the numerous features ReConvert offers, the upsell and cross-sell feature stands out. With this feature, you can display upsell and cross-sell offers on the thank-you page, engaging customers even further after they check out.
For the most part, adding a discount to these offers will encourage customers to make additional purchases, leading to an increase in your average order value and a boost in customer retention.
Pricing
- Free to install
- Upsell Basic Plan: costs $4.99 per month
- Upsell Premium Plan: costs $7.99 per month
- Upsell Premium Pro Plan: costs $14.99 per month.
With a 30-day free trial.
Conclusion
The diversity in customer retention apps for Shopify offers you endless possibilities on how to foster customer retention.
While we recommend that you add Adoric to your Shopify store to see better results, we know that our alternatives might be fitting for your store needs. All apps offer unique features designed to improve your customer relationship, leading to a higher retention rate.
If you opt to try out Adoric, you’re certain to retain more customers while generating higher revenue.
Get started with Adoric today!
